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 Facilities RI
The Intelligent Network platform of NUINTESA allows the management of each service in an independent and completely customized way, including multiple facilities:
  • Distribution according to time zone
  • Distribution according to the day of the week (Monday to Sunday)
  • Distribution according to calendar (holiday, working day)
  • Distribution of calls per %
  • Call diversion if the phone number is occupied or does not answer.
  • Ending in customized locution (IVR)
Also it can be selected the geographical area /type of location/ user call number. We can distinguish between:
Restricted areas: (that is, to restrict the calls from mobile phones, or particular numbers).
Allowed areas: customers may decide the places they want to receive calls from (e.g.: that they only want to receive calls from Madrid).
NUINTESA has a Voice-box to be use exclusively for their clients. In this site, available 24 hours a day and 7 days a week, each customer will be able through a simple click in the mouse to consult his traffic and statistics, and they also can access to the rate-setting process on their calls on-line. We are a transparent company in all our processes, and we facilitated to our customers their taking decisions, improving their communication with their own customers. URL Access: http://voz.nuintesa.com